Return Policy

RETURN / EXCHANGE PROCESS FOR ONLINE PURCHASES

To return a Product, you must inform us of your intention to return or exchange a Product. To this effect you may:

- connect in "ORDERS" on menu and complete the online return form by selecting the Product(s) you would like to return, order number and indicating the quantity and reason for return;

or

- contact our Client Service for assistance at perconline.us@outlook.com.

To exchange a Product, you may contact our Client Service at perconline.us@outlook.com.

You will receive an email confirming your return or exchange request. Please follow the instructions below to return the product(s) to our warehouse or to the nearest store:

- Wrap the Products you wish to return or exchange safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order;

- Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance;

- Visit the carrier website or contact the Client Service to arrange for collection. Alternatively, you may drop the box to the nearest carrier drop-off location;

Please note that Products must be returned within 14 calendar days from your request for return or exchange.

REFUNDS – EXCHANGES FOR ONLINE PURCHASES

Upon receipt of a Product for which a return or exchange was requested, we will inspect the Product to ensure that the return / exchange conditions specified above in Article 1 are met. Subject to the Product meeting those conditions, an exchange or refund will be made.

Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase.